Health & Safety

Last updated March 12th, 2020

 

A Message From Road Scholar President James Moses

Because of our commitment to our participants, we have decided to suspend all Road Scholar programs around the world through the end of May 2020. If you were due to attend a program during this time, we will be contacting you over the next several weeks to talk about opportunities, which include up to a $200 “Friend of Road Scholar” credit to be used for your future program. We are also carefully evaluating our programs in June and will be in touch with those participants if it becomes necessary to extend our suspension. 

Read the full message

We want you to have peace of mind.

We understand that these are unusual times, so we want to do what we can to put your mind at ease. We offer everyone who enrolls in a program the option of purchasing the Road Scholar Trip Protection Plan, which includes “Cancel for Any Reason” coverage.

In these uncertain times we understand participants may be apprehensive about traveling. Therefore, to help put your mind at ease, we have made two important changes to make the plan even better.

  • Purchase a plan within seven days of your program and get Cancel for Any Reason coverage!
    Typically, the window for getting the “Cancel for Any Reason” coverage is open only until your final payment due date. However, from now until May 1, we are allowing all participants who have not already purchased the Road Scholar Trip Protection Plan, the option to purchase the plan AND have the “Cancel for Any Reason” coverage included, even if they are past their final payment deadline. For this limited time you can purchase the Road Scholar Trip Protection Plan up until one week before the date that your program begins and also get “Cancel for Any Reason” coverage. By purchasing the Road Scholar Trip Protection Plan with “Cancel for Any Reason” coverage, you will have the peace of mind to transfer to another program or cancel your enrollment altogether and receive a credit good for future travel with Road Scholar for the full amount of the Road Scholar transfer or cancellation fee if you decide you do not want to travel at this time.

  • More time to use your Cancel for Any Reason credit!
    If you purchase the plan and then have to cancel your enrollment for a reason not covered by insurance, you would typically have 15 months to use your program credit. However, for plans purchased from now until September 1, 2020, we have extended the time a program credit is valid. If after buying a plan you need to cancel your enrollment for a reason not covered by insurance, you will now have three years to apply your credit to a future Road Scholar program. Having more time to use your credit gives you the flexibility and comfort of choosing a time that’s right for you to travel.

These two plan enhancements are only available for a limited time, so for the peace of mind knowing that you can purchase a plan all the way up to seven days before your program and get Cancel for Any Reason coverage, and, if you do have to cancel your enrollment for a reason not covered by insurance, you have three years to apply your credit to a Road Scholar program, you are encourage to purchase the Road Scholar Trip Protection Plan with “Cancel for Any Reason” coverage for your program.

Frequently Asked Questions

My program has been cancelled. What do I do about my plane tickets?

In light of the extraordinary circumstances, we have found that airlines have been waiving fees for their passengers, even if a policy is not posted on their website. With that in mind, we are asking that you contact them to have your penalties waived. If you cannot get the fee waived, you’ll need to send us a receipt from the airline, and then we’ll be happy to create a credit on your Road Scholar account for up to $300 for a future Road Scholar program.

What happens if I get sick on my program?

We want your upcoming learning adventure to be something to look forward to, not worry about. That’s why we include the Road Scholar Assurance Plan as part of your tuition fee. If you happen to get sick on your program, your group leader is trained to get you to medical care. Our emergency travel assistance provider, LiveTravel Assist, provides 24/7 assistance in the event of an emergency, and the plan provides insurance for emergency medical evacuation, if you need it.

What if I get quarantined while on my program or on my way home?

We pride ourselves on taking care of our participants, so in the unlikely event you or your group is subject to a quarantine, we will cover the cost of your housing and your return flight home.

Health & Safety

Your Safety is Our Top Priority

The health and safety of our participants is of utmost importance to Road Scholar. For more than 45 years, more than 6 million adults have experienced Road Scholar learning adventures around the world safely and comfortably.

Around-the-Clock Assistance

Our commitment to Road Scholar participants and their well-being is exemplified in the Road Scholar Assurance Plan, included in the tuition fee for every Road Scholar participant. The Road Scholar Assurance Plan provides 24-hour assistance in the event of an emergency during your program and insurance for emergency medical evacuation.

A Team Dedicated to Your Well-Being

Our team of experts is on watch 24/7 monitoring world events, and we continually consult the U.S. Department of State, Centers for Disease Control and Prevention (CDC) and other sources of information for guidance regarding our programs, and remain in close contact with our worldwide network of staff and local partners.

 

Preventative Measures to Avoid Illness

Here is guidance from the Centers for Disease Control on how to avoid contracting and spreading an illness.

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

For those looking for additional resources on this topic, we recommend trusted sources, such as the Centers for Disease Control and Prevention and the World Health Organization.

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