How are you deciding which programs will run?
Thanks to the increased availability of vaccines and drop in case counts, we are beginning to see light at the end of the tunnel. Since your safety is our top priority, we’re being guided by the State Department, CDC and WHO; reviewing local restrictions in locations around the world; and seeking insight from our experts on the ground. We also review all of our program components, and if we cannot operate a program with the high educational integrity you expect from us, then we won’t. We are doing everything we can to operate programs, because we know how disappointing it is when your program is canceled.
I’m eager to attend my program, but what if things change in my destination closer to my departure date?
We realize there are many factors to consider when planning a trip right now and that situations around the world are changing almost every day. Our advice? Continue with your program as planned. Road Scholar is consistently monitoring current events and will notify you with ample time if we need to cancel or change aspects of your program.
I’m a little unsure about the future. How can I have the greatest flexibility?
These days, we understand participants may want more flexibility when planning for the future. We also know travel plans can change at the very last moment. That’s why our optional Road Scholar Trip Protection Plan also includes Cancel for Any Reason coverage, which allows you to cancel your program enrollment for any reason and receive a credit good for future travel with Road Scholar for the full amount of the cancellation fee. When you purchase the Road Scholar Trip Protection Plan, your program investment is protected should you need to cancel your enrollment, whether due to a scheduling conflict, apprehension about recent world events, a sick pet, or any reason not otherwise covered by insurance. Knowing that your program investment is protected gives you peace of mind, and the flexibility and comfort of choosing a time that’s right for you to travel.
What happens if I decide I don’t feel comfortable going on the program I am enrolled in?
Road Scholar has always had participant-friendly transfer and cancellation policies. Despite the current situation, we make it easy for our participants to transfer to a different program. Participants enrolled in a North America program can transfer to a different program up to 14 days prior to departure without penalty, and participants enrolled in an International program can transfer to a different program up to 30 days prior to departure without penalty. Some programs have different transfer or cancellation policies, so please refer to our website and catalogs, as well as your enrollment packet for all the details.
If Your Program Has Been Canceled …
My program is not operating. What do I do now?
We realize you put a great deal of planning and preparation into your program, so we apologize you won’t be able to go on the date you originally planned. To make things as easy as possible for you, we will be in touch with you to discuss your options. All of our Participant Services advisors are working from home now, and to give you the best service ― and as a great help to us ― if you could wait for us to contact you, we’d greatly appreciate it.
What are my options now that my program is canceled?
We will clearly explain all of your options, including transferring to a future date or another program entirely when we contact you. If you’re interested in joining us at a later date, we would be happy to transfer you. Transfers must be made over the phone. If you’re interested in participating with Road Scholar at a later date, but aren’t ready to enroll in another program right now, you can opt for us to hold your payment in your Road Scholar account to be used on a future Road Scholar learning adventure. Your payment is fully refundable if at any time in the future you decide you are unable to travel with us again.
What do I need to do about my plane ticket?
In light of the extraordinary circumstances, we have found airlines have been waiving fees for their passengers, even if a policy is not posted on their website. With that in mind, we are asking you to contact them to have your penalties waived. If you cannot get the fee waived, you’ll need to send us a receipt from the airline, and then we’ll be happy to credit your Road Scholar account for up to $300 for a future Road Scholar program.
If my program is no longer running, do I need to file a claim with my travel insurance provider?
Good news! If you purchased Road Scholar Trip Protection for your program and your program has been canceled, you do not need to file a claim. Your trip protection plan cost will be automatically refunded by Aon Affinity, the plan administrator, to the same credit card you used to purchase the plan. Due to high volume please allow up to six weeks for Aon Affinity to process your refund. You would only need to file a claim if you are cancelling your enrollment in a program that we are still planning to offer.
Updated on April 6, 2021.