My program is not operating due to the suspension. What do I do now?
We realize that a great deal of planning and preparation have gone into your travel plans. To make things as easy as possible for you, we will be in touch with you to discuss your options. All our Participant Services advisors are working from home now, and to give you the best service ― and as a great help to us ― if you could wait for us to contact you, we’d greatly appreciate it. However, if it is urgent that you speak with us before we contact you, please call us at (877) 646-3253. Thank you.
What are my options?
You have several options. We will clearly explain all of your options, including transferring to a future date or another program entirely when we contact you. If you’re interested in joining us at a later date, we would be happy to transfer you to a future departure of the same program or one of over 5,500 other departures in 2020 or 2021. Transfers must be made over the phone.
If you’re interested in participating with Road Scholar at a later date, but aren’t ready to enroll in another program right now, you can opt for us to hold your payment on file as a tuition credit to be used on a future Road Scholar learning adventures. Your tuition credit is fully refundable if at any time in the future you should decide that you are unable to travel with us again.
If you choose to transfer to a new program or to keep your tuition on file as a credit, we will give you up to an additional $200 credit as a thank-you for sticking with us.
What do I need to do about my plane ticket?
In light of the extraordinary circumstances, we have found that airlines have been waiving fees for their passengers, even if a policy is not posted on their website. With that in mind, we are asking that you contact them to have your penalties waived. If you cannot get the fee waived, you’ll need to send us a receipt from the airline, and then we’ll be happy to create a credit on your Road Scholar account for up to $300 for a future Road Scholar program.
If my program is no longer running, do I need to file a claim with my travel insurance provider?
Good news! If you purchased Road Scholar Trip Protection for your program and your program is no longer running due to the suspension, you do not need to file a claim. Your trip protection plan cost will be automatically refunded by Aon Affinity, the plan administrator, to the same credit card you used to purchase the plan. Due to high volume please allow up to six weeks for Aon Affinity to process your refund. You would only need to file a claim if you are cancelling your enrollment in a program that we are still planning to offer.