Road Scholar Updates & New Policies

  

 

 

A September 2020 Update from Road Scholar President, James Moses

Suspension of Programs Through April 2021

Because of our commitment to our participants, we have decided to suspend all Road Scholar programs around the world through April 30th, 2021. If you were due to attend a program during this time, we will be contacting you over the next several weeks to talk about opportunities for a future program. We are also carefully evaluating future programs and will be in touch with those participants if it becomes necessary to extend our suspension.

New Health & Safety Guidelines

We’re sure you’re looking forward to the time when we can resume our rewarding learning experiences. In the meantime, we are planning precautions to help protect your health and well-being, while still providing an enriching and enjoyable experience. To see some of the enhanced measures we are planning for your next Road Scholar learning adventure, visit our Safety Roadmap.

Frequently Asked Questions

Trips Currently Impacted

My program is not operating due to the suspension. What do I do now?

We realize that a great deal of planning and preparation have gone into your travel plans. To make things as easy as possible for you, we will be in touch with you to discuss your options. All our Participant Services advisors are working from home now, and to give you the best service ― and as a great help to us ― if you could wait for us to contact you, we’d greatly appreciate it. However, if it is urgent that you speak with us before we contact you, please call us at (877) 646-3253. Thank you.

What are my options?

You have several options. We will clearly explain all of your options, including transferring to a future date or another program entirely when we contact you. If you’re interested in joining us at a later date, we would be happy to transfer you. Transfers must be made over the phone.

If you’re interested in participating with Road Scholar at a later date, but aren’t ready to enroll in another program right now, you can opt for us to hold your payment on file as a tuition credit to be used on a future Road Scholar learning adventures. Your tuition credit is fully refundable if at any time in the future you should decide that you are unable to travel with us again.

What do I need to do about my plane ticket?

In light of the extraordinary circumstances, we have found that airlines have been waiving fees for their passengers, even if a policy is not posted on their website. With that in mind, we are asking that you contact them to have your penalties waived. If you cannot get the fee waived, you’ll need to send us a receipt from the airline, and then we’ll be happy to create a credit on your Road Scholar account for up to $300 for a future Road Scholar program.

If my program is no longer running, do I need to file a claim with my travel insurance provider?

Good news! If you purchased Road Scholar Trip Protection for your program and your program is no longer running due to the suspension, you do not need to file a claim. Your trip protection plan cost will be automatically refunded by Aon Affinity, the plan administrator, to the same credit card you used to purchase the plan. Due to high volume please allow up to six weeks for Aon Affinity to process your refund. You would only need to file a claim if you are cancelling your enrollment in a program that we are still planning to offer.

Future Trips

Will my program run? If not, what happens?

So far, we have suspended all Road Scholar programming through April 30th, 2021. We put a lot of thought and deliberation into making this decision, as we hate to disappoint our participants, but your health and safety are our highest priority. If we do suspend programming beyond April 30th, we will make the decision at least a month in advance and will notify impacted participants as soon as possible.

I am enrolled in a program that takes place at a special event after April 30th, 2021. If that event has been cancelled or postponed by the festival or special event organizer, will Road Scholar cancel the program?

Yes, if the special event is the focal point of the program, we will cancel the program. If this happens we will notify you as soon as we confirm with the festival organizer.

My program is later this year, but I am concerned about travelling. What should I do?

We realize that there are many factors to consider when planning a trip right now and that situations around the world are changing almost every day. Our advice? Continue with your program as planned. Road Scholar is consistently monitoring current events and will notify you with ample time if we need to cancel your program.

What are my options if I choose to cancel my trip that departs April 1 or later?

Road Scholar has always had participant-friendly transfer and cancellation policies. Despite the current situation, Road Scholar makes it easy for our participants to transfer to a different program. Participants enrolled in a North America program can transfer to a different program up to 14 days prior to departure without penalty, and participants enrolled in an International program can transfer to a different program up to 30 days prior to departure without penalty. Some programs have different transfer or cancellation policies, so please refer to our website and catalogs, as well as your enrollment packet for the fee information pertaining to your program or give us a call at (800) 454-5768.

If you choose to cancel your enrollment and have purchased Road Scholar’s Trip Protection Plan, under the “Cancel For Any Reason” Coverage benefit you will receive a credit for the Road Scholar cancellation fees you incur to use toward another learning adventure.


I am concerned about my health when traveling.

The health and safety of our participants is of utmost importance to Road Scholar. For more than 45 years, more than 6 million adults have experienced Road Scholar learning adventures around the world safely and comfortably.

Learn more about Road Scholar’s commitment to our participants’ well-being.

We want you to have peace of mind.

Protecting your program investment in uncertain times.

In these uncertain times, we understand participants may want more flexibility when planning for the future. We also know all too well how travel plans can change at the very last moment. That’s why our optional Road Scholar Trip Protection Plan also includes Cancel for Any Reason coverage, which allows you to cancel your program enrollment for any reason and receive a credit good for future travel with Road Scholar for the full amount of the cancellation fee. When you purchase the Road Scholar Trip Protection Plan, your program investment is protected should you need to cancel your enrollment, whether due to a scheduling conflict, apprehension about recent world events, a sick pet, or any reason not otherwise covered by insurance. Knowing that your program investment is protected gives you peace of mind, and the flexibility and comfort of choosing a time that’s right for you to travel.

 

Your Trip Protection Plan is 100% refundable if we must cancel your program

Unlike most travel insurance plans, if Road Scholar cancels your program prior to the start date, the cost of your Trip Protection Plan will be canceled and refunded automatically in full. This gives you peace of mind in knowing that if Road Scholar must cancel your program, your program investment as well as the cost of your trip protection plan will be refunded in full.

Some Kind Words from Road Scholar Participants

“We miss the opportunity to prepare for and participate in programs and had it not been the current situation would have probably have 50 programs completed by the end of this year. All of your employees deserve a great thanks for everything they have done for all your participants over the years and wished you would pass along our appreciation.”

—Larry C.

 

“To everyone at Road Scholar ... thinking of you and grateful for your outstanding service. I just sent a modest donation with my deep thanks. You folks are superb during good times and awesome during this difficult time. Your commitment, good will and generosity is appreciated. Best wishes, good health and clean hands!"

—Bev. G.

 

"Our next program was to be to Korea and Japan next month, but of course it’s canceled. We’ve transferred what we paid to the same program a year’s hence. I certainly hope Road Scholar will be able to resume a schedule in the not-too-distant future!"

—Nancy W.

 

“Thank you for your commitment, professionalism and service. Your efforts have made countless experiences, discoveries and memories that would not have been possible without you. I trust that Road Scholar will come through this difficult period and be there for me and other explorers."

—Bob. S.

 

“Thank you so very much! I feel grateful, immensely fortunate, for the possibility of using my program investment in the future, and the plan that I have three years to use it just blows me away! Stay safe!"

—Anne L.

  

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