When you book your airfare through Road Scholar, we’re there to help you in case of any emergencies.
We can take care of your flights on nearly all of our international programs. Our airfare is a great value and makes your experience hassle free. We’ve negotiated special rates with most major airlines, and if you purchase your airfare through us, we’ll also take care of getting you to the starting location on the date of your program (with just a few exceptions). As an extra benefit when you purchase our standard airfare, most of the time you’ll receive a full refund in the rare case we must cancel your program.
We offer airfare on nearly all of our international trips. Our airfare is a great value and makes your experience hassle free. We’ve negotiated special rates with most major airlines, and if you purchase your airfare through us, we’ll also take care of getting you to the starting location of your trip the day it is scheduled to begin (with just a few exceptions).
Most of the time, it is. Our negotiated rates offer a discount and flexibility that are rarely available to the general public.
If you have an online account with us, you can print your airline confirmation from the 'Upcoming Trips' section of your account. When your airfare is ready, click on the 'Flight Details & Tickets' link. If you don't have an online account with us, we will send your airline confirmation via email or postal mail.
We sure can. We can arrange business class and premium economy seating at competitive prices. If you’d like upgraded seats, then select the ‘Custom flight arrangements’ option and then the airport you want from the full list of airports in the U.S. If you choose the custom flight option, we won’t include the cost of your airfare in your initial purchase. Instead, we’ll call you over the phone to make all the arrangements.
Not all airlines allow preassigned seats. However, we’ll do our best to confirm seats according to the seating preference you indicated on your Personal Information Form.
Policies and time frames for assigning seats vary by carrier and the airlines reserve the right to change any seat assignments up to and including your day of travel. Depending on the carrier, preassigned seating may be available at an additional cost.
Accruing air miles in a frequent-flyer plans depends on the itinerary and your type of ticket. We can always apply your mileage numbers, but whether your reservation qualifies for accrual is up to the airline.
If the airport you want isn’t on the list of our gateway cities, then select the ‘Custom Flight Arrangements’ option and then the airport you want from the full list of airports in the U.S. If you choose the custom flight option, we won’t include the cost of your airfare in your initial purchase. Instead, we’ll contact you when it is appropriate to begin your travel planning process.
Once you have given us your passport details in your Personal Information Form, we’ll email or mail you your flight details approximately nine months before your departure — or even sooner if you enrolled closer to your trip date.
We’ll contact you within 7-10 business days after you enroll. When it’s time to begin booking your airfare, we’ll discuss options, itineraries and pricing with you and work with you to determine the best schedule to fit your needs. Once your flight is confirmed, you’ll be billed and we’ll monitor your reservation for any schedule changes.
To make any changes, just give us a call. We try to keep fees to a minimum, but there are certain reservations where a fee may be charged. Change penalties, baggage fees, and preferred seat charges are all dictated by the airlines. We’ll be able to help you navigate these, so you know what fees you’ll be facing.
If you plan on arranging your own flights, just select the ‘No airfare’ option when you enroll in your trip.
For our programs in the U.S., you’ll need to make your own travel arrangements. However, for international programs, we highly recommend you purchase your airfare through us. If you prefer, in most cases, you can make your own airfare arrangements. If you do, you’ll be responsible for getting yourself from the airport to the starting location of your program and returning to the airport at the end. Additionally, if we need to alter your program in a way that affects flights schedules, you will be responsible for changing your flight plans and paying any change fees.
Before your program begins we will send you detailed information, which includes instructions on how to get to the starting location of your program. You are welcome to take advantage of the airport transfers we have arranged for the rest of the group, if there is space available, and we’ll give you instructions on how to sign up for that. You can also find lots of transportation information in the ‘Preparation’ section on the ‘Itinerary & Map’ page on every trip on our website.
You’ll receive a final itinerary approximately three to four weeks prior to your departure by e-mail, mail, or both, depending on your account preferences.
For Travel Advisories for Geopolitical Events visit http://travel.state.gov
For visa information and applications, visit www.passportvisasexpress.com/roadscholar
For a helpful resource for general travel information, including tips for long-term parking, currency converters, airline contact information and more, visit www.airwise.com.
Be sure to share a copy of your itinerary, passport and visas with family or friends, so you can be contacted in case of an emergency. When you enroll in a program, Road Scholar provides an emergency contact information page that you can share.
If traveling abroad, make sure your passport is valid at least six months from your return date. For passport information for United States citizens, visit www.state.gov/.
We strongly recommend you check in through your airline’s website prior to travel. Many airlines offer e-boarding using a smart phone. At the airport, check in should be done two hours before domestic flights and three hours before international flights.
Many airlines now provide special seating with additional legroom, for a fee, either during booking or at check-in. If a medical condition makes additional legroom necessary, it is helpful to have a medical note to present at check-in, which may allow the gate agent to assign you bulkhead seating or expedited boarding.
Road Scholar Travel has specially negotiated business and premium-class fares in many cases. Using Road Scholar for your air travel will insure that your upgraded seat is booked in advance and secured. However, many airlines now provide upgraded seating to higher-class cabins within 24 hours of travel and/or at check-in, for a fee. The fee varies widely by carrier, but may be an affordable option for seating in premium or business class especially on an international flight. While not guaranteed that any space would be available, it is something to consider and can be done generally within 24 hours by visiting an airline's website or when checking in at the airport
At the time you are making your airline reservations, you can make an advance reservation for wheelchair assistance at the airport. Our Road Scholar Travel Advisor can make this request on your behalf with the airline when you are booking your travel. You may also call the airline directly 72 hours prior to your travel date and make this request directly yourself.
For travelers who need extra assistance, airlines may allow one caretaker through security and to the gate as long as the escort provides his or her full name, birth date and government-issued ID. It helps to request this at least a day ahead with the airline.
Travelers may call TSA Cares toll free at (855) 787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. TSA Cares is an additional resource dedicated specifically to passengers with disabilities or medical conditions. It is also an excellent resource for travelers and their families who have concerns about the airport screening process.
The Transportation Security Administration web page for passengers with disabilities and medical conditions addresses materials allowed aboard the aircraft and advises you of your rights and what to expect for security procedures: https://www.tsa.gov/travel/special-procedures
With TSA Pre-Check you can avoid security lines at airport by pre-registering with the Transportation Security Administration. Learn more at https://www.tsa.gov/tsa-precheck.
Global Entry is a very similar program to TSA Pre-Check and allows passengers to be “pre-screened” for travel, expediting the airport security process. You can learn more about Global Entry at: https://www.cbp.gov/travel/trusted-traveler-programs/global-entry.
We strongly recommend that U.S. citizens traveling to a foreign county enroll in the Smart Traveler Enrollment Program (STEP). This is a free service provided by the U.S. Government. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Enrollment is voluntary and costs nothing. Enroll at https://travelregistration.state.gov/ibrs/us/ .
All travelers can contact the Transportation Security Administration using Talk To TSA, a web-based tool that allows passengers to reach out to an airport Customer Service Manager directly, and the TSA Contact Center, (866) 289-9673 and SA-ContactCenter@dhs.gov, where travelers can ask questions, provide suggestions and file complaints. TSA requires you to contact them at least 72 hours prior to travel.
If you are 75 or older you may qualify for a simpler security process at the airport including:
• Leaving your shoes on.
• Leaving on your light outerwear such as a sweater.
• If the metal detector is triggered, you will be allowed to pass through the detector a second time before undergoing a pat down.
You can learn more here:
When packing your carry-on baggage, keep in mind this will be all you have for a day or two, if your luggage is lost. Therefore, you should take essential and valuable items. We recommend packing the following items in your carry-on luggage: