Cancellation Fee Credit

Protecting Your Program Payment

Frequently Asked Questions About Cancellation Fee Credits

How much time do I have to use the credit?

The entire value of your credit must be used for one or more programs that start within 15 months from the date the credit was issued, but no later than 18 months after the date you canceled your enrollment. Remember, your credit expiration date is not calculated from the date you enroll in a program; it is based on when the program begins, so be sure to apply the full value of your credit to a program (or programs) that start prior to the expiration date noted on the previous page.

For example: If your credit expires on September 1, you must apply the full amount of your credit to a program that starts on or prior to September 1. If you enroll in a program that begins on October 15th, you will not be able to apply your credit to the program, because it is after the September 1 expiration date.

What happens if I haven’t used the full value of the credit to a program that begins prior to the expiration date?

You will not be able to renew or extend any remaining credit, and you will not be refunded for any credit that is unused after the credit expires. In short, you must use it or you lose it.

What can the credit can be applied toward?

Your credit can be used to pay program deposits, the remaining balance on a program, international airfare arranged by Road Scholar with the exception of special or restricted fares, and Road Scholar cancellation/transfer fees.

Road Scholar just canceled the program I had applied my Cancellation Fee Credit to. What happens to the credit?

Don’t worry, you will not be penalized if you used a Cancellation Fee Credit to pay for some or all of a program that later gets canceled by Road Scholar. Should Road Scholar cancel your enrollment in a program, the value of the Cancellation Fee Credit you applied to your program balance will be restored in full. Furthermore, we will give you a new 15-month term in which to use the Cancellation Fee Credits. For example, let’s say you enroll in a program that costs $2,500. You apply the $1,000 Cancellation Fee Credit you have on file and use your credit card to pay the remaining balance of $1,500. A few months later Road Scholar informs you that we were forced to cancel your program due to reasons beyond our control. We would refund $1,500 to your credit card, and automatically restore the full $1,000 Cancellation Fee Credit value to your account and give it a new 15-month term. So, you would then have another full 15 months in which to use the full $1,000 Cancellation Fee Credit for a program.

Cancellation Fee Credit Terms

The following terms can also be found in the plan’s description of coverage you received after purchasing the plan (www.archinsurancesolutions.com/coverage/RoadScholar/Optional) and on the Road Scholar’s Protection Plan FAQs page.

Cancellation Fee Credit Terms

In the event you choose to cancel your trip for a non-insured reason at any time up to and including the day your Road Scholar program begins, and you have purchased the Road Scholar Trip Protection Plan and are eligible for the Cancellation Fee Credit benefit credit, you will receive a Road Scholar credit equal to 100% of the pre-paid non-refundable Road Scholar cancellation fees imposed for your use toward a future Road Scholar program.

The Road Scholar Cancellation Fee Credit benefit provides a credit good for future travel with Road Scholar equal to 100% of the pre-paid, non-refundable Road Scholar program cancellation fees if the reason for canceling your enrollment is not covered by insurance.
The Road Scholar Cancel for Any Reason Credit Feature applies only to transfer and cancellation fees assessed by Road Scholar; it does not apply to independently-purchased airfare or any other costs incurred by participants arising from the cancellation of their enrollment.
To be eligible for the Cancel for Any Reason Credit Feature, participants must purchase the plan up to and including Final Payment Date, or within 5 days of enrollment, whichever is later. After this deadline has passed, while participants may still purchase the Road Scholar Trip Protection Plan, they will not be eligible for the Cancel for Any Reason Credit Feature; participants will only be eligible for the plan’s insured benefits (e.g., cancellation due to covered reasons such as injury, sickness, death of the insured and family members and traveling companions).
If canceling for a reason not covered by insurance, to qualify for the Cancellation Fee Credit benefit, participants must call Road Scholar Participant Services to cancel their enrollment on or prior to the day their program begins. Business hours are M-F, 9 a.m. - 5 p.m. ET. To cancel, call toll free at (877) 426-8056.
The entire value of a credit must be used for program(s) that start within 15 months of the date of the issue of the credit, but no later than 18 months after the date the program was cancelled. No refunds will be given for any credits that remain unused after this time.
Cancellation Fee Credits can be applied toward:
- Road Scholar program deposits.
- Road Scholar program price.
- International airfare arranged by Road Scholar for our international programs, with the exception of special or restricted fares.
- Road Scholar cancellation/transfer fees
Credits are non-transferable and non-refundable, and cannot be extended, renewed or redeemed for cash.
Certain restrictions on the use of credits may apply.