Zoom Help
PREPARING FOR YOUR ONLINE PROGRAM
In order to prepare for your Road Scholar program, we have prepared some helpful links to get you started with Zoom.
Here’s what you’ll need …
• Computer (laptop or desktop), tablet or phone
• High-speed internet
• Stable internet connection
• Speakers or headphones
Quick Links to Zoom Help Pages
• Verify everything works: Join a test meeting
Zoom Webinar Best Practices & Troubleshooting
Our online lectures use Zoom Webinar technology which allows all viewers to see and hear the presenter but not see or hear the other attendees. When you first join one of our lectures, you’ll enter the waiting room.
When the lecture is just about to begin, you will see the presenter and their screen.
We invite all attendees to submit questions at any time during the lecture by using the Q&A button at the bottom of your screen. Our Road Scholar moderator and the lecturer will review all of the questions and answer them at the end of the lecture. Unfortunately, the lecturer may not have time to answer all of the questions.
IF JOINING BY DESKTOP:
The Q&A icon will appear at the bottom of the Zoom application
IF JOINING BY TABLET:
The Q&A icon will appear at the top of the Zoom application.
Tip: Can't see the Tool panel? Tap anywhere in the window and the panel will appear.
Troubleshooting
- What to do if you can hear but not see the presentation.
It is likely that your internet connection is unstable. We recommend leaving the webinar and then clicking the link from your email to rejoin. This will usually resolve the issue. - What to do if you get disconnected in the middle of a webinar.
You can click the link from your email to rejoin the webinar at any time. - What to do if Audio is not working while viewing on a phone or tablet.
Here’s what you’ll need …
- High-speed internet
- Stable internet connection
- Camera
- Microphone
Quick Links to Zoom Help Pages
- Getting started
- Joining a meeting
- Testing your Audio and video
- Verifying everything works: Join a test meeting.
Zoom Meeting Best Practices:
For the enjoyment of all, we recommend that you mute your microphone if you are not speaking. You can find the audio controls in the Tool panel of your Zoom application:
IF JOINING BY DESKTOP:
The mute button will be found on the bottom left of the Zoom application.
IF JOINING BY TABLET:
The Mute button will be found on the top right of the Zoom application.
Tip: Can't see the Tool panel? Tap anywhere in the window and the panel will appear.
IF JOINING ON YOUR MOBILE DEVICE:
The mute button will be found on the bottom left of the Zoom application.
Tip: Can't see the Tool panel? Tap anywhere in the window and the panel will appear.
When muted, a red bar will appear across the top of the icon indicating that your microphone is off.
Troubleshooting
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