Review left 7/26/2022
This Odyssey at Sea was my first experience with Road Scholar.
THE GOOD… IS SO VERY GOOD
I will start off by saying my group leader, Barbara Gigi was wonderful…likable, helpful, funny, cheerful, informative.
The last days of the day trip were great - even getting kicked out of Nice added a bit to the entertainment (not for the staff, I’m sure!).
The ship crew and staff were great, the cabins better than I expected, the food excellent and the port talks well presented and interesting. The daily excursions were well planned and fun.
ON THE OTHER HAND…
Our arrival in Milan was so awful that I find it very difficult to get past it.
I continue receiving emails about fascinating Road Scholar trips - like the trains in Australia - but I keep coming back to the fact that we were completely abandoned by Road Scholar when we arrived in Milan.
I travel quite a bit - I know things go wrong…planes are late, deadlines are missed. Because a flight was delayed, my party missed 2 nights aboard ship, and the visit to Corsica - well, things happen…
But to arrive in Milan after 20 hours of travel and find:
No representative, no message from Road Scholar (who had arranged flights and was aware of delay)
No one answering our phone calls either in US or Europe
No one returning calls when we left messages in US or Europe
After 4 hours in the arrivals area, finally getting assistance from someone who worked for an entirely different company unrelated to Road Scholar - four exhausted senior citizens, one in a wheelchair at that point.
THAT was really unforgivable.
I could go into details- we kept a log of every call and interaction with airport and other personnel- but there’s really no point.
Road Scholar has so many good points, so many fascinating trips, so much going for it, but when things get tough, I can’t feel you’ll be there for us.