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Outreach Volunteer Manager
Full-time professional position
Associate Vice President, Public Relations
Boston, MA
Road Scholar is a leader in educational travel whose mission is to inspire adults to learn, discover and travel. Our unique travel adventures have inspired over 200 loyal volunteers to work with us to make presentations in their communities, share the joys of educational travel with others, and become a key part of our overall outreach and communications efforts. Learn more about us at http://www.roadscholar.org.
We are looking for an experienced Outreach Volunteer Manager to help us capitalize and expand upon the dedication of our current volunteer force. This is a new position, and the individual will be responsible for managing all aspects of the volunteer outreach program, including creation of a master regional schedule, quality control, recruitment, orientation, training, retention, branding, evaluation and recognition of volunteers. This position places emphasis on creating, supporting and retaining high quality national and regional volunteers in support of the larger goal of attracting new participants to Road Scholar programs.
Specific Responsibilities:
- Build and maintain Road Scholar volunteer speaker program, growing the volunteer base from 200 to 500 regional and local outreach volunteers
- Develop clear metrics for tracking progress, including mailing list adds and other key metrics to be determined
- Schedule Road Scholar presentations and monitor volunteer attendance at conferences, libraries and other highly qualified venues
- Create, execute and maintain a full, ongoing recruitment, training, development, evaluation and feedback system for volunteers; educate other departments in Marketing Volunteer program
- Supervise a staff member
- Develop and execute a volunteer awards program
- Budget reporting and accountability for volunteer program
- Draft monthly e-newsletter and regularly update volunteer guidebook and materials working in conjunction with the Marketing department
- Monitor and ensure compliance with relevant labor laws as they relate to volunteers
- Some domestic travel is required
- Bachelors Degree a must
- Three to seven years experience in a high volume non-profit environment managing a volunteer program; experience working with older adults preferred
- Experience supervising others preferred, as well as performance evaluation experience
- Polished written and oral communication skills; good presenter
- Ability to create detailed implementation plans and volunteer policies and guidelines
- Proficient in Microsoft Office environment; hands-on approach to systems; experienced with databases and tracking large amounts of data; good with numbers; detail driven; strong proofreader
- Ability to work independently and with cross-functional teams; good interpersonal skills; good listener; demonstrated conflict management skills
- Ability to manage multiple complex projects simultaneously in a busy, high-volume environment; willingness to do whatever it takes to complete projects on time and with accuracy
- Experience with social media, including webinars, Facebook and Twitter