Road Scholar Position Vacancy
Job Title:
Status:
Reports To:
Location:
Operations Associate
Full-time (40 hour week), non-exempt position
Director of Operations
Boston, MA
Road Scholar is the world’s largest nonprofit provider of educational travel programs to the mature travel market. With programs in over 100 countries and all 50 states, we are busy! Check us out at http://www.roadscholar.org
The Operations Team is responsible for creating and maintaining internal systems and procedures that support growth of the organization and program development goals and objectives. In this entry-level role, the Operations Associate works closely with all departments and the network of independent travel and educational organizations with which Road Scholar develops and operates its programs. Working from our downtown Boston headquarters, The Operations Associate coordinates detailed program and user information within our system applications, and assists systems users with our applications and websites.
Specific Responsibilities:
- Assist field office staff and program managers with Road Scholar intranet and systems questions
- Answer general procedure, policy and systems inquiries
- General maintenance of program information in database, including assisting with coordination of program changes for all Road Scholar programs
- Assist with maintaining accurate and extremely detailed information pertinent to Road Scholar programs. This detailed information about our programs is a resource for potential customers and our Call Center agents who field over 400,000 calls annually
- Provide exceptional customer service to Road Scholar’s network of more than 300 program providers as they use a website-portal that connects them with our database
- Provide assistance in preparing programs for marketing materials and display on the Road Scholar website
- Assist with customer service and other programs activity as necessary during busy times
- Other duties as determined by the Director of Operations
- Road Scholar offers a competitive entry-level salary plus awesome benefits including medical and dental insurance from your first day, free life insurance, a retirement plan with a 100% match, travel benefit, tuition reimbursement program, generous paid time off, a free onsite fitness facility, employee referral bonus and stimulating, congenial colleagues.
Requirements:
- Bachelor’s Degree a must
- Must be able to work in the US for any employer indefinitely without sponsorship
- Previous office experience required
- Extensive PC experience a must; comfort and proficiency with CRM databases
- Strong customer service skills are preferred
- High-energy; highly productive; reliable; quality driven
- Attention to detail and accuracy; good speller; strong proofreading, editing and writing skills
- Excellent problem-solving and analytical skills
- Excellent communication and interpersonal skills; ability to work as part of a team