Job Title:
Status:
Reports To:
Location:
Call Center Advisor
Full-time
Participant Services Supervisor
Lowell, MA

ROAD SCHOLAR is the world's largest nonprofit provider of international educational travel programs to the mature travel market. We have programs in over 100 countries and all 50 states. Check us out at http://www.roadscholar.org!

We currently have openings for full-time Call Center Associates for greater Lowell/Southern New Hampshire residents in our beautiful Lowell offices at Wannalancet Mills.


Specific Responsibilities:
  • Quickly master the tools and database system to enroll participants, research questions and identify appropriate influencing, service and selling techniques
  • Manage inbound telephone calls by providing a positive attitude, a flexible approach and a polite, caring and professional telephone manner
  • Satisfy or exceed performance standards/expectations in accordance with the goals, objectives and metrics of the position. This includes selling our programs, reaching our fundraising goals and adding prospective customers to our mail list
  • Turn potentially negative situations into positive outcomes by offering appropriate alternatives, effective problem solving techniques and exemplary service
  • Make outbound calls when necessary to save endangered program enrollments; assist other departments whenever possible; no cold calling


Requirements:
  • Bachelor's degree preferred
  • Must be able to work for any US employer indefinitely without sponsorship
  • Must be a North of Boston/So. NH resident.
  • Customer sales and service experience required, call center environment preferred; supervisory references will be required
  • Fast and accurate on computers; quick at learning new software
  • Polished, professional communication skills; phone, verbal and email communication
  • Enjoys selling; persuasive; excellent listening and people skills
  • Hard worker; high-energy; focused; can handle large volume of work with accuracy
  • Reliable; can commit to established schedule; good attendance and work history; MUST WORK MONDAYS

QUALIFIED applicants who live in the greater Lowell/Southern NH area - Email cover letter with your hourly salary requirements (a MUST for consideration; a range is fine) and resume to humanresources@roadscholar.org. No calls, please. Thank you! Road Scholar is an Equal Opportunity Employer and Program Provider.

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