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Call Center Advisor
Participant Services Supervisor
Love learning and travel? Come work for Road Scholar. We’re the not-for-profit leader in educational travel for adults.
• We’re a not-for-profit organization with a mission to inspire adults to learn, discover and travel
• Founded in 1975, we are headquartered in Boston and have offices throughout the United States and in the United Kingdom
• Every year, 100,000 adults learn about the world with us on 5,500 educational adventures in all 50 states and 150 countries
• We’re a great place to work. We offer excellent benefits and employees get to participate in our educational adventures
We currently have openings for full-time Call Center Associates for greater Lowell/Southern New Hampshire residents in our beautiful Lowell offices at Wannalancet Mills.
Quickly master the tools and database system to enroll participants, research questions and identify appropriate influencing, service and selling techniques
Manage inbound telephone calls by providing a positive attitude, a flexible approach and a polite, caring and professional telephone manner
Satisfy or exceed performance standards/expectations in accordance with the goals, objectives and metrics of the position. This includes selling our programs, reaching our fundraising goals and adding prospective customers to our mail list
Turn potentially negative situations into positive outcomes by offering appropriate alternatives, effective problem solving techniques and exemplary service
Make outbound calls when necessary to save endangered program enrollments; assist other departments whenever possible; no cold calling
Bachelor's degree preferred
Must be able to work for any US employer indefinitely without sponsorship
Must be a North of Boston/So. NH resident.
Customer sales and service experience required, call center environment preferred; supervisory references will be required
Fast and accurate on computers; quick at learning new software
Polished, professional communication skills; phone, verbal and email communication
Enjoys selling; persuasive; excellent listening and people skills
Hard worker; high-energy; focused; can handle large volume of work with accuracy
Reliable; can commit to established schedule; good attendance and work history; MUST WORK MONDAYS
QUALIFIED applicants who live in the greater Lowell/Southern NH area - Email cover letter with your hourly salary requirements (a MUST for consideration; a range is fine) and resume to
. No calls, please. Thank you! Road Scholar is an Equal Opportunity Employer and Program Provider.
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