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Call Center Advisor
Full-time
Participant Services Supervisor
Lowell, MA

Love learning and travel? Come work for Road Scholar. We’re the not-for-profit leader in educational travel for adults.

About Us
• We’re a not-for-profit organization with a mission to inspire adults to learn, discover and travel
• Founded in 1975, we are headquartered in Boston and have offices throughout the United States and in the United Kingdom
• Every year, 100,000 adults learn about the world with us on 5,500 educational adventures in all 50 states and 150 countries
• We’re a great place to work. We offer excellent benefits and employees get to participate in our educational adventures

We currently have openings for full-time Call Center Associates for greater Lowell/Southern New Hampshire residents in our beautiful Lowell offices at Wannalancet Mills.


Specific Responsibilities:
  • Quickly master the tools and database system to enroll participants, research questions and identify appropriate influencing, service and selling techniques
  • Manage inbound telephone calls by providing a positive attitude, a flexible approach and a polite, caring and professional telephone manner
  • Satisfy or exceed performance standards/expectations in accordance with the goals, objectives and metrics of the position. This includes selling our programs, reaching our fundraising goals and adding prospective customers to our mail list
  • Turn potentially negative situations into positive outcomes by offering appropriate alternatives, effective problem solving techniques and exemplary service
  • Make outbound calls when necessary to save endangered program enrollments; assist other departments whenever possible; no cold calling


Requirements:
  • Bachelor's degree preferred
  • Must be able to work for any US employer indefinitely without sponsorship
  • Must be a North of Boston/So. NH resident.
  • Customer sales and service experience required, call center environment preferred; supervisory references will be required
  • Fast and accurate on computers; quick at learning new software
  • Polished, professional communication skills; phone, verbal and email communication
  • Enjoys selling; persuasive; excellent listening and people skills
  • Hard worker; high-energy; focused; can handle large volume of work with accuracy
  • Reliable; can commit to established schedule; good attendance and work history; MUST WORK MONDAYS

QUALIFIED applicants who live in the greater Lowell/Southern NH area - Email cover letter with your hourly salary requirements (a MUST for consideration; a range is fine) and resume to humanresources@roadscholar.org. No calls, please. Thank you! Road Scholar is an Equal Opportunity Employer and Program Provider.

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