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Road Scholar educational adventures are created by Elderhostel,
the not-for-profit world leader in lifelong learning since 1975.


Job Title:
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Call Center Advisor
Full-time
Participant Services Supervisor
Lowell, Mass.

Love learning and travel? Come work for Road Scholar. We’re the not-for-profit leader in educational travel for adults.

About Us
• We’re a not-for-profit organization with a mission to inspire adults to learn, discover and travel
• Founded in 1975, we are headquartered in Boston and have offices throughout the United States and in the United Kingdom
• Every year, 100,000 adults learn about the world with us on 5,500 educational adventures in all 50 states and 150 countries
• We’re a great place to work. We offer excellent benefits and employees get to participate in our educational adventures

We currently have openings for full-time Call Center Associates for greater Lowell/Southern New Hampshire residents in our beautiful Lowell offices at Wannalancet Mills.


Specific Responsibilities:
  • Quickly master the tools and database system to enroll participants, research questions and identify appropriate influencing, service and selling techniques
  • Manage inbound telephone calls by providing a positive attitude, a flexible approach and a polite, caring and professional telephone manner
  • Satisfy or exceed performance standards/expectations in accordance with the goals, objectives and metrics of the position. This includes selling our programs, reaching our fundraising goals and adding prospective customers to our mail list
  • Turn potentially negative situations into positive outcomes by offering appropriate alternatives, effective problem solving techniques and exemplary service
  • Make outbound calls when necessary to save endangered program enrollments; assist other departments whenever possible; no cold calling

Requirements:
  • Bachelor's degree preferred
  • Must be able to work for any US employer indefinitely without sponsorship
  • Must be a North of Boston/So. NH resident.
  • Customer sales and service experience required, call center environment preferred; supervisory references will be required
  • Fast and accurate on computers; quick at learning new software
  • Polished, professional communication skills; phone, verbal and email communication
  • Enjoys selling; persuasive; excellent listening and people skills
  • Hard worker; high-energy; focused; can handle large volume of work with accuracy
  • Reliable; can commit to established schedule; good attendance and work history; MUST WORK MONDAYS
  • PHYSICAL REQUIREMENTS
  • Standard office setting. Will spend an extended period of time sitting and using a computer. May also spend extended time on the telephone or operating other office machines requiring eye-hand coordination and finger dexterity.
  • Requires computer literacy of Microsoft Office products, Internet Explorer and other software applications.
  • The above is intended to describe the general content and requirements of work being performed by people assigned to this classification. It is not intended to be an exhaustive statement of all duties, responsibilities or skills required of personnel so classified.

QUALIFIED applicants who live in the greater Lowell/Southern NH area - Email cover letter with your hourly salary requirements (a MUST for consideration; a range is fine) and resume to humanresources@roadscholar.org. No calls, please. Thank you! Road Scholar is an Equal Opportunity Employer and Program Provider.

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