Title:	Program Assistant, Program Implementation
Status:	Full-time, non-exempt entry-level position
Reports To:	Senior Manager, Program Implementation
Location:	Boston, MA

SUMMARY OF RESPONSIBILITIES
The Program Assistant supports the Program Implementation Team with operational and administrative services for Road Scholar programming. This includes ongoing day-to-day administrative and clerical responsibilities, as well as other projects and duties as they occur.

•	Gather information and facilitate communication on program details between all constituent groups: program sites, vendors and program staff, cruise lines, ground operators
•	Assist with research, development, implementation and mailings for all programs. Prepare and mail all program related materials to include welcome packets, rosters, name tags, rooming lists, group leader packets, etc.
•	Create and maintain supplemental program information for all programming; maintain files of preparatory materials and marketing materials
•	Assist with entering program dates and costs, applying for program numbers and ensuring timely completion of all financial verification reports
•	Arrange and confirm additional program arrangements from supplemental vendors such as hotel nights, transfers, meals and additional Program Staff
•	Access information and download reports from databases to include updated weekly enrollment reports; monitor enrollments (bookings) and space allotments on Ship based programs daily
•	Respond to inquiries from Road Scholar participants and other departments and offices
•	Monitor and process payments for Boston programs
•	Support program staff in the daily maintenance and operation of programs

•	Bachelor's Degree required.
•	Ability to work in the US for any employer indefinitely without sponsorship
•	One to two years experience in the travel industry or similarly complex field.
•	Track record of meeting deadlines in a fast-paced, extremely high volume environment with tons of interruptions and receiving input from several different departments or managers
•	Service-oriented communication (verbal, phone, written and email) skills.
•	Collaborator; easy to work with; supports the team and organization in general
•	Good with numbers; highly accurate; quality driven; comfortable maintaining data and running reports in a hands-on database environment; learns new software quickly and willingly helps others with software questions.
•	Focused; productive; unflappable; ability to simultaneously manage several different projects well with minimal supervision