Road Scholar: Online Help



How can we assist you?

We strive to make your online experience as informative and easy as possible. Here are some general categories of common questions and requests. Please click on the category for details:
Searching or browsing for programs
Registering for programs
Lost passwords and my account
Requesting, changing, or unsubscribing from free catalogs and email
I'm having trouble...
Learning about Road Scholar
Contact Us

If your question or concern isn't included in this list please click here. Remember, you can always contact us via email, or by phone, toll free at (800) 454-5768 (Monday-Friday, 8 a.m. to 7 p.m. ET).

Searching or browsing for programs
How do I search for programs?
How do I find a Road Scholar program that matches my interests?
Can I do a search for specific options or criteria such as dates, prices and options?
How do I learn more about a specific program?
My searching or browsing question is not listed here

Registering for programs
I know the program I want. How do I register for it online?
I'm having difficulty registering for a program online
I'm not sure if my registration went through completely
My registration details do not reflect the correct information or selections
My program or registration question is not listed here

Lost passwords and using my account
What's an "account" and how do I log on?
What are the benefits to creating an account?
I've lost or forgotten my password
There appears to be an error in my personal profile or account information
I'd like more information about Road Scholar's security and/or privacy policies
My online account question is not listed here

Requesting, changing, or unsubscribing from free catalogs and email
I'd like to request free Road Scholar catalogs or the E-News email bulletin
I'd like to change or unsubscribe from the catalogs I receive
I'd like to stop receiving the E-News email bulletin
I want to ensure my E-News email bulletins are not mistakenly marked as spam
I have another request involving what I receive from Road Scholar

I'm having trouble...
I'm having trouble using my current email address and password to sign in
I think I've found a mistake on your website
I'm having trouble with an issue not listed here

Learning about Road Scholar
I'd like to create an online account
What is Road Scholar?
What is a Road Scholar program?
I'm a member of the news media looking for press releases and the latest Road Scholar information
Other frequently asked questions and answers
Where can I get more information, or submit a question?

Contact Us
We look forward to hearing from you.
Please feel free to contact us by:
Email: website@roadscholar.org
Toll-free Phone: (800) 454-5768 (Monday-Friday, 8 a.m. to 7 p.m. ET)
TYY Line for the hearing impaired: (877) 426-2467
Outside the U.S. or Canada: (978) 323-4141
Fax: (877) 426-2166 (Outside the US or Canada: 617-426-0701)
Mail:
Road Scholar
11 Avenue de Lafayette
Boston, MA 02115-1746
Mail in Canada:
Road Scholar
PO Box 4488 Station A
Toronto, ON M5W 4H1

Searching or browsing for programs

How do I search for programs?

There are two ways to search for programs on the Road Scholar website:

Quick Search: At the top of every page on the site is a search box. The easiest way to search for programs or information is to type in a program number or subject in this box. Click "Go" and you will receive a page of search results.

Advanced Search: Under the search box at the top of every page on our website is a link, “Click here for Advanced Search.” Clicking on this link takes you to a search page that allows you to enter specific information such as date, price, subject, accommodations, and program location that define the program you wish to find. For example, you may wish to find an Arizona watercolor painting program which includes single rooms. First, click on the link for the "Advanced Search" page. Next, click on the appropriate boxes to indicate your search preferences and then click the "Search" button at the top of the page. You will then receive a page of search results.

Click here to try an advanced search now

How do I find a Road Scholar program that matches my interests?

If you're interested in certain topics or program types, have specific availability requirements, or you'd like certain options available to you on your program (single rooms, private bathrooms, special meal options, etc.) it's easy to use the Advanced Search page to find matching programs. A search tip: If your search returns no results, you may try removing one or more requirements to broaden your search.

Click here to visit the Advanced Search page

If you'd like to learn about what makes Road Scholar programs unique, just click here.

Can I do a search for specific options or criteria such as dates, prices and options?

Yes. You can use the quick search field at the top of the home page or you can use the "Advanced Search" page to find programs that match your needs and interests, such as subject, availability, and rooming or meal preferences. For example you might wish to search for programs in California that have single rooms and serve vegetarian meals. A search tip: If your search returns no results, you may try removing one or more requirements to broaden your search.

Click here to visit the Advanced Search page

How do I learn more about a specific program?

If you know the program number or title of a program you wish to learn more about, simply type that information into the search box on the top of the home page. This will provide you with a link to your program where you can find out more about the program, as well as availability and registration information. If you do not know the program's number or title, you can enter a key word or phrase, such as "Yellowstone" or "Yangtze River" into the search box. This will provide you with a list of programs that will help you find your program.

My searching question is not listed here

If you are not able to find the answer to your questions after reading through the information in the "Help" area, please feel free to contact us by email at website@roadscholar.org, by phone, toll-free, at (800) 454-5768, Monday-Friday, 8 a.m. to 7 p.m. ET.

Registering for programs

I know the program I want. How do I register for it online?

If you have the program number, then enter the number of the program into the search box at the top of the homepage and press "GO". The program's description page should come up, and a button that says "Enroll Here" will be available. Clicking this button will begin the registration process.

At this point, if you are already logged in, the registration process will begin automatically. If you are not logged in, you will be prompted to log in with username and password; once you log in, the registration process for the program will begin automatically. If you do not already have an account, you will be asked to create one (this should only take a moment) and once you have finished, you will automatically be taken to the beginning of the registration process.

Click here to visit the My Account page

I'm having difficulty registering for a program online

If you are having trouble enrolling in a program online, please call us, toll-free, at (800) 454-5768, Monday-Friday, 8 a.m. to 7 p.m. ET, and we will gladly assist you.

I'm not sure if my registration went through completely

To check an online registration, please go to the programs section of your "My Account" page. If the program you registered for is not listed there - or if you do not receive email confirmation of your registration within 24 hours - please contact us at registration@roadscholar.org or call us, toll-free, at (800) 454-5768, Monday-Friday, 8 a.m. to 7 p.m. ET, and we will check on your status. Please DO NOT re-register for the program. We will respond with information about your status and will assist you in correcting any errors that may have occurred.

Click here to visit the My Account page

My registration details do not reflect the correct information or selections

If the program information listed in your "My Account" page or in our confirmation email is not accurate please contact us at registration@roadscholar.org and we will check on your status. Please DO NOT re-register for the program. We will respond with information about your status and will assist you in correcting any errors that may have occurred.

Click here to visit the My Account page

My program or registration question is not listed here

If you are not able to find the answer to your questions after reading through the information in the "help" area, please feel free to contact us by email at registration@roadscholar.org by phone, toll-free, at (800) 454-5768, Monday-Friday, 8 a.m. to 7 p.m. ET.

Lost passwords and using my account

What's an "account," and how do I log on?

An "account" is your personal section of the Road Scholar website. There you can register for programs, use our online social network, maintain your mailing address and mailings, communicate with us, make payments and donations, and sign up to receive program-related information.

Returning Users: If you currently receive mailings from us, or you have taken one of our programs, you already have an account with us. It is not necessary for you to establish a new account. Please do not create an account more than once because it produces duplicate files.

To log in, simply use your email address and your password. Your current registration and catalog information will be available to you when you log in.

If you cannot access your account using your email address and password, please call us, toll-free, at (800) 454-5768.

First-Time Visitors: If you're a new visitor and do not receive mailings from us, it only takes a few minutes to create an account and you'll be ready to use the site. You only need to create your account once. Please click here to begin your account.

What are the benefits of creating an account?

I've lost or forgotten my password

If you do not recall your password please click on the link below, which will take you to instructions for having a new password created and sent to you. If you continue to have difficulties, please email us at registration@roadscholar.org or call us, toll-free, at (800) 454-5768, Monday-Friday, 8 a.m. to 7 p.m. ET.

Click here to have your password reset and emailed to you

There appears to be an error in my personal profile or account information

You can fix most errors by logging into your account through the "My Account" page. Once you are logged in, click on the "Update My Personal & Household Information" link and correct the errors. If you experience difficulties, please email us at registration@roadscholar.org and we will assist you.

Click here to visit the My Account page

I'd like more information about Road Scholar's security and/or privacy policies
Click here to read Road Scholar's privacy statement
Click here to read Road Scholar's statement on secure transactions

My online account question is not listed here

If you are not able to find the answer to your questions after reading through the information in the "help" area, please feel free to contact us by email at registration@roadscholar.org by phone, toll-free, at (800) 454-5768, Monday-Friday, 8 a.m. to 7 p.m. ET.

Requesting, changing, or canceling free catalogs and email

I'd like to request free Road Scholar catalogs or the E-News email bulletin

To request our catalogs or E-News bulletin we ask that you first create a free online Road Scholar account. All that's required is a working email address and some basic contact information. As you create your account you'll be able to request the catalogs and mailings that interest you.

Click here to create your free Road Scholar account

I'd like to change or unsubscribe from the catalogs I receive

I'd like to stop receiving the E-News email bulletin

To cancel your E-News bulletin, please log in to your account. Once logged in, you may alter the mailings you receive in the "My Email" section. Click here to go to the My Account page

Click here to go to the My Email page

I want to ensure my E-News email bulletins are not mistakenly marked as spam

As email solicitations increase, Internet Service Providers (ISPs) are adding "anti-spam" programs to their services to help protect their subscribers from unwanted email. Unfortunately, spam programs sometimes filter out email from friendly sources.

To be sure you continue to get the Road Scholar E-News bulletin we suggest adding advisors@news.roadscholar.org to your address book. This will allow Road Scholar E-News Bulletins to be recognized and accepted by your in-box. In addition, your ISP may allow you to enter domain names in your address book, which will ensure that you continue receiving all email from organizations of your choosing. Adding www.roadscholar.org to your list of acceptable domains will allow email from Road Scholar, such as registration details and program information, to arrive safely in your inbox.

From time to time, we suggest checking the folder that holds mail filtered out by your ISP. Should you find wanted email in this folder, be sure to add the sender's address to your address book so that future emails won't also be filtered out.

Questions? Contact your ISP to inquire about their use of spam filters. And let us know if you do not receive your next expected issue of the E-News Bulletin.

I have a request involving what I receive from Road Scholar that is not listed in this section

If you are not able to find the answer to your questions after reading through the information in the "help" area, please feel free to contact us by email at registration@roadscholar.org by phone, toll-free, at (800) 454-5768, Monday-Friday, 8 a.m. to 7 p.m. ET.

Click here to go to the My Account page

Click here to go to the Manage My Interests page

I’m having trouble…

I'm having trouble using my current email address and password to sign in

If you can't remember your password, just click here. Enter your email address in the box on this page, and if we have an account that matches that email address we will send you your password.

If you're not sure of the email address we have on file for you, please call us toll-free at (800) 454-5768, Monday-Friday, 8 a.m. to 7 p.m. ET, or email customer service with your full name and mailing information at registration@roadscholar.org.

I think I've found a mistake on your website

If you believe you have found an error on our website, please send an email to website@roadscholar.org. Be sure to include the address of the page where the error exists as well as a description of the error. We appreciate your help in maintaining as accurate a website as possible.

I'm having trouble with an issue not listed here

If you are not able to find the answer to your questions after reading through the information in the "help" area, please feel free to contact us by email at registration@roadscholar.org by phone, toll-free, at (800) 454-5768, Monday-Friday, 8 a.m. to 7 p.m. ET.

Learning about Road Scholar

I'd like to create an online account

Creating a free online account is a great way to get started with your Road Scholar adventures. It involves no obligation and all you need to get started is a working email address and some basic contact information.

Click here to create a Road Scholar account

What is Road Scholar?

Road Scholar is America's first and the world's largest educational travel organization for adults 55 and over. We are a not-for-profit organization that provides exceptional learning adventures to nearly 100,000 adults each year. Road Scholar offers more than 5,500 programs a year in 150 countries. Our learning adventures engage expert instructors, provide extraordinary access, and stimulate discourse and friendship among people for whom learning is the journey of a lifetime. Click here to learn more about Road Scholar

What is a Road Scholar program?
With more than 5,500 offerings a year in 150 countries, Road Scholar programs are unique and diverse. But what makes a Road Scholar program a Road Scholar program? From Seattle to Santiago, Beijing to Berlin, our programs all share four attributes:
• educational excellence
• comfortable accommodations & delicious meals
• extraordinary value
• and the warm camaraderie of fellow participants.


Our expert instructors, experienced group leaders, and helpful staff create extraordinary experiences by sharing stimulating information, leading fascinating field trips and cultural excursions, and by taking care of all the details. As a result, our programs both excite one's mind and enrich one's life. There are no grades or tests. All that's needed is an inquiring mind, an adventurous spirit, and the belief that learning and discovery are lifelong pursuits.

Click here to learn more about Road Scholar programs

I'm a member of the news media looking for press releases and the latest Road Scholar information

We're pleased to share news and information with you. We have created a special section of our website with you in mind and invite you to visit our Online Pressroom.

Click here to visit the Road Scholar Online Pressroom

Other frequently asked questions and answers

To make the most of our programs we suggest that you spend some time getting to know us. Read about Road Scholar by clicking here.

Click here to read frequently asked questions and their answers.

If you have a question that you can't find an answer to, please email us at registration@roadscholar.org or call us, toll-free, at (800) 454-5768, Monday-Friday, 8 a.m. to 7 p.m. ET. We will gladly assist you.

Where can I get more information, or submit a question?

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